Useful Information

Leasehold property owners are responsible for the removal of their rubbish to the refuse store. Refuse should be properly contained in appropriate bags and placed in the bin provided. Please do not leave large items loose in the bin store as they will not be collected by the Local Authority as part of their usual collection and subsequent removal will incur additional costs.

Clermont Management Limited is not responsible for the removal of rubbish resulting from internal works or alterations by property owners or their contractors. Disposal of such rubbish away from the site is the responsibility of the owner who must make alternative arrangements. A charge will be administered for any rubbish moved by us.

A specialist contractor is directly employed to undertake mowing, litter picking and the maintenance of all soft and hard landscaping within the communal areas.

Residents are only permitted to use the space/s allocated to their property. The allocated bay/s will be shown in your Lease or Transfer and should have been confirmed by your solicitor as part of their conveyancing service.

All leasehold properties are insured on a comprehensive master block insurance policy to the full reinstatement value of all properties, communal areas and block structure. The policy covers fire and all the usual perils excluding terrorism (up to the total value of all properties in the block, for any one occasion) and includes temporary alternative accommodation. The policy also provides £1 million public liability for the common areas of the development. The reinstatement value is index­ linked on a monthly basis and cumulatively adjusted for premium purposes upon renewal of the policy each year.

The insurance policy is subject to an excess of £250 for storm, flood and water damage on each and every claim, £500 excess on subsidence claims and all other claims £100.

All information relating to our master block policy can be obtained from our agents, as indicated on the Clermont Web Site. Please include your apartment and site as reference.

Estate areas are insured for Public Liability and Material Damage and the premiums are included in the service charge costs.

Accounts will be prepared annually to the end of February each year. There will be a current copy on the Clermont Web site.

Clermont Management Limited's annual Management Fee for this development is indicated in the attached cost estimate and is subject to annual increase. These fees from part of the service charge costs payable by the owner.

In addition a further 10% + VAT management fee is charged on repairs and maintenance items over £1500 not covered by annual contracts.

The service charge is payable in advance as set out in the Lease and Transfer.

To assist owners, after the first period, arrangements can be made to pay the charge by way of a monthly Direct Debit, subject to a nominal additional administration fee of £50 (inclusive of VAT). Owners wishing to pay by this method should apply to the Customer Services department at Clermont Management.

Property owners who wish to make a complaint about any aspect of the management or maintenance of a residential estate managed by Clermont Management Limited are recommended to make the complaint in writing to the Clermont Management Manager responsible for that site. (Details on the bulletin Board) Should the matter not be resolved promptly, owners are welcome to contact the Clermont Management Limited.
Full details of our formal complaints procedure are on Clermont's web site

With regard to the leasehold properties on the estate. The Lease sets out the restrictions governing the above transactions. Failure to comply with these covenants is a breach of the Lease and will inevitably delay final completion of sale or tenancy. Furthermore, the service charge liability remains with the last registered owner until proper notice is received. Please note that consent will not be issued if any outstanding payments are due.

Leasehold property owners wishing to sell or sub-let their properties should make written application to Clermont Management Limited. The Lease provides that consent cannot be unreasonably withheld and you will be informed of any objections. An administrative charge is made for the appropriate consents.

With regard to the freehold properties on the estate, the Transfer by which you have purchased your property sets out any restrictions governing the sale of your property. Failure to comply with these covenants is a breach of the Transfer and may delay final completion of any subsequent sale.
Vendors' Solicitors should contact our Clermont Management Limited should they have any queries regarding this matter.

Leasehold property owners should be aware that in accordance with their Lease, Clermont Management Limited should be advised of any proposed alterations to leasehold properties. Again, the Lease requires that consent be obtained prior to work being carried out. Such consent is usually issued in the form of a letter license, although a formal license may be required depending on the extent of the works. An administration charge is made for the issue of consents and licenses. Property owners are also advised to take out separate insurance for the duration of the works to cover accidental damage caused by their contractor to the common areas or neighboring flats.

Leasehold property owners should be aware that the Lease states pets are not allowed.

These may not be kept in the internal common areas of apartment blocks as they can cause an obstruction in the event of an emergency and prevent a safe means of escape. Furthermore, the action of carrying bicycles into apartment buildings often causes damage to both wall and floor finishes which accelerates the deterioration of the common areas.

Leasehold property owners are required to take all reasonable precautions to avoid noise nuisance. The Lease usually requires that noise must be kept to a minimum between the hours of 11:OOpm and 08:00am. This especially relates to the use of power tools, televisions and audio equipment. When entertaining, please ensure that your guests enter and leave the building with the minimum disturbance.

Leasehold property owners should be aware that the Lease prohibits residents from installing an aerial, satellite dish or any other similar reception device from the demised premises.

Residents are also not permitted to hang washing or window boxes from their property. Please be aware that any satellite dish which is erected in breach of this covenant will be removed and the individual owner charged for the associated costs of removal.

Leasehold property owners should be aware the Lease states that hard floor surfaces/floors must have suitable professionally fitted soundproofing.